Help center for the Monheim-Pass

In order to use the Monheim-Pass minors need the consent of their parents or legal guardians. They decide whether and to what extent the underage users may utilise their Monheim-Pass. Monheim-Pass offers the same functionality for both, minors and adults, including the planned payment function. Underage children and teenagers must be registered for Monheim-Pass by their parents or legal guardians. As of the age of 16 they need to identify with a valid photo ID. In order to use the Monheim-Ticket in public transport they must identify as of the age of 6 years (e. g. student photo ID ("Schülerausweis"). When using the Services the usual legal regulations apply as well as the terms and conditions of any third-party partners. The city of Monheim am Rhein contacts everyone not yet having received a Monheim-Pass around the time of their 18th birthday. The letter contains a Monheim-Pass-Karte, which simply needs to be activated if so desired.

In case you cannot find your Monheim-Pass-Card anymore or it has been stolen you must immediately inform the city. Otherwise you are personally liable for any damages and claims. It is best to ask at the lost-property office in the Bürgerbüro whether your Monheim-Pass-Card has been returned there. If not, you may order a new Monheim-Pass-Card in the Bürgerbüro. Parents or legal guardians may order a new Monheim-Pass-Card for minors. Please bring your passport and, if applicable, your child's passport.

You can easily create a new password online in the Monheim-Pass-Portal without logging in. In your web browser go to the Monheim-Pass-Portal (www.monheim-pass.de) and click on the Register button. You will find the Forgot Password? (Passwort vergessen?) function. By clicking on this link, a new window opens, in which you can enter your e-mail address and hit the Send button. You will then receive an e-mail containing a link. For security reasons the link will only work for a limited amount of time. Following the link will open a new window, in which you can enter a new password. You confirm your new password by clicking on the Send button and can now log into the Monheim-Pass-Portal with your new password. If you prefer you can also set a new password using the Monheim-Pass-App without having to log in. Open the app and click on the person symbol in the upper right corner. On the resulting screen click on the Forgot password? (Passwort vergessen?) function and continue as described above.

Yes, you can use both the Monheim-Pass-Card and the Monheim-Pass-App.

As a first step you should look for a solution in this extensive Help Centre. In case you could not find a fitting solution, you can send us a message, call the service number or visit us in person in the Bürgerbüro in the town hall. You can find the contact information here in the Contact section.

Citizens can now use municipal services with their Monheim-Pass. The card with the smart chip was introduced to the citizens of Monheim am Rhein at the end of March 2020. The Monheim-Pass is interlinked to a digital Monheim-Pass account, which can be managed in the Monheim-Pass-Portal. The Services are also available in an app. Right from the start, citizens can use the services of the city library with the Monheim-Pass. In addition, the Monheim-Pass represents an electronic bus and train ticket, the so-called Monheim-Ticket. It entitles to free of charge rides in the VRR fare zone 73 (Monheim/Langenfeld), including the connection to S-Bahnhof Hellerhof. Monheim am Rhein is one of the first German cities to introduce free public transport. It is now possible to access all municipal participation platforms with consistent login credentials. Furthermore, the Monheim-Pass-App allows users to keep up with the city's latest news and they will be informed about events. Besides these initial functions, a number of potential services of the city and its subsidiaries are in the pipeline. You will be informed as soon as new functions are made available.

Locking your Monheim-Pass allows you to prevent the online access from being used and payments being made with your card. (please note that the payment functionality is planned but not available in Monheim-Pass at this stage). Unlocking it will only be possible through the city administration. You can lock your Monheim-Pass by logging into the Monheim-Pass-Portal and going to the My Monheim-Pass Account section. Click on the Lock Monheim-Pass link (see diagram) and enter your password to confirm the locking. Your Monheim-Pass-Card and your Monheim-Pass Account are now locked.

Right from the start, the Monheim-Pass offers a number of valuable Services. With the launch of the Monheim-Pass the city takes the first steps into the free of charge public transportation. The city council voted unanimously for useage of the Monheim-Pass as the so-called Monheim-Ticket. Thus bus rides within the city limits (and as far as Langenfeld and S-Bahnhof Hellerhof train station) are free of charge for you as citizen. This should make it even easier to use the existing public transportation offering. After all, every journey that can be taken by bus, by bicycle or on foot instead of driving a car is a contribution to the protection of our climate. Furthermore, you can borrow books and other media from the library with your Monheim-Pass – it is your new library card. All municipal participation platforms can now be used with consistent login credentials. In addition, you receive city information and event notices via the Monheim-Pass-App directly to your smartphone. Borrowing media in the library is also possible with the Monheim-Pass-App. More Services are already in the pipeline – for instance a digital household refuse collection calendar and the booking and payment for city cars and city bikes. On top of that, the Monheim-Pass will also become your payment card for Mona Mare public bath.

In its initial version, the Monheim-Pass's focus is on the benefit for citizens. Of course, even in this first stage there are already advantages for local businesses whose staff can benefit from free of charge public transportation on their way to work. Any related expenditures on the employer's side can thus be reduced or even eliminated altogether. For staff residing in Monheim am Rhein, it is now even easier to partake in the municipal participation platforms. With the introduction of the Monheim-Pass Monheim am Rhein is becoming even more attractive both as a city and as a location for business.

You can also use the Monheim-Pass Services without having an internet connection at your disposal and without using the Monheim-Pass-App. Visit the Bürgerbüro taking your Monheim-Pass-Card with you. The staff can activate your Monheim-Pass for you. A digital Monheim-Pass Account is created for you, which you can have administered in the Bürgerbüro.